dooo11 Privacy Policy

dooo11 is a trusted online betting and casino platform in Bangladesh. The personal information you share with us while using our services is extremely important to us. This privacy policy ("Policy") explains how dooo11 ("we", "our") collects your personal information, how that information is used, and how it is kept secure.

By using the dooo11 website or mobile platform, you are considered to have given your consent to this privacy policy. If you do not agree with any condition of this policy, please refrain from using our platform.

1 What Information We Collect

We collect various types of information when you create an account at dooo11, use our services, or contact us.

1.1 Information You Provide Directly

We collect the following information when you register on our platform or use our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Residential address
• National ID or passport number (for identity verification)
• Payment information, such as bKash, Nagad, or Rocket number or bank account details

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system
• Your location and navigation history on our site
• Login and logout times
• Gaming history and betting records
• Information obtained from cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may collect additional information from identity verification agencies or fraud prevention providers, which helps us ensure secure services.

2 How We Use Information

dooo11 uses your personal information only for specific and legitimate purposes. We never use your information unnecessarily or without your consent.

2.1 For Providing Services

• Creating and managing accounts
• Processing deposit and withdrawal transactions
• Operating betting and gaming services
• Providing bonuses and promotions
• Resolving your requests and complaints

2.2 For Security and Compliance

• Verifying your identity and age
• Preventing fraud and money laundering
• Enforcing responsible gaming policies
• Detecting and preventing security threats

2.3 For Communication and Improvement

• Sending transaction notifications and confirmations
• Sending service updates and important announcements
• Improving the quality of our services
• Providing customer support

3 Information Sharing and Disclosure

dooo11 does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted third-party service providers who help us run our operations, such as payment processing, identity verification, and technical support. These partners may access your information only for specific tasks and are required to comply with our privacy standards.

3.2 Legal Obligations

If disclosure of your information is required by law, court order, or a government regulatory authority, we will be obligated to do so. In such cases we will make every effort to protect your interests.

3.3 Business Changes

In the event of a company merger, acquisition, or sale of assets, your information may be transferred. We will notify you in a timely manner before any such change.

4 Cookies and Tracking Technologies

dooo11's website uses cookies and similar tracking technologies that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Performance Cookies: Used to analyze usage patterns on our site and improve service quality.
• Preference Cookies: Used to remember your language and other preferences.

4.2 Cookie Control

You can accept or reject cookies through your browser settings. Please note, however, that disabling essential cookies may cause some features of the platform to not work properly.

5 Data Protection and Security

dooo11 has adopted industry-standard technical and organizational measures to ensure the security of your personal information.

5.1 Technical Protection

• SSL/TLS Encryption: All data transfers are carried out through secure encryption
• Password Hashing: Your password is never stored in plain form
• Two-Factor Authentication is available
• Regular security audits and penetration testing are conducted

5.2 Organizational Protection

• Only authorized staff may access personal information
• Staff receive regular data protection training
• A rapid response plan is in place for data breach incidents

6 Data Retention Period

dooo11 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected or as required to meet legal obligations.

• Active account data: retained for as long as the account remains open
• After account closure: retained for a defined period in accordance with legal and regulatory obligations
• Transaction records: kept for a period determined by financial regulations
• Marketing data: no longer used after you withdraw your consent

7 Your Rights

As a dooo11 user, you have the following rights over your own personal information:

7.1 Right to Access

You may request to see what information we have collected about you. We will respond to your request within thirty days.

7.2 Right to Rectification

If any information in your record is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or directly through our support team.

7.3 Right to Erasure

In certain circumstances you may request that we delete your personal information. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to marketing communications or to processing that is against your interests.

7.5 Right to Data Portability

You may request your personal information in a structured, machine-readable format.

8 Protection of Minors' Information

dooo11 strictly provides services only to those aged 21 and above. We do not intentionally collect personal information from minors.

Age verification is mandatory at registration. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

9 International Data Transfers

dooo11 primarily serves users in Bangladesh. However, some technology service providers may be located in other countries, which may result in your information being transferred internationally.

For such transfers, we ensure that the receiving party maintains adequate data protection standards and that appropriate contractual safeguards are in place.

10 Policy Changes and Updates

dooo11 reserves the right to update this privacy policy as needed. When significant changes are made to the policy, we will inform you in the following ways:

• A notification will be sent to your registered email
• A clear notice will be displayed on the website
• The "Last Updated" date at the top of this page will be changed

Continuing to use our platform after any changes means you are giving your consent to the updated policy.

11 Responsible Gaming and Data Protection

As part of dooo11's responsible gaming initiative, we monitor your gaming behavior. Using this information, we:

• Can identify early signs of problematic gaming behavior
• Can provide support and guidance to users when needed
• Can offer the option to self-exclude or set betting limits

To learn more about responsible gaming, please visit our Responsible Gaming page.